The influence of technology spreads farther than merely the type of gadgets and mechanisms that benefit people in their professional or non-professional lives. Innovative ideas are constantly being introduced in society, and because of this, consumer behaviors have also been affected. In other words, people now have different expectations from companies that introduce their products on the market, especially those that are rooted in technology. Due to the fact that machinery is known to have made life more convenient, the purpose of any new gadget remains the same. The other two ways people’s behavior has been affected is with quality expectations and the customer service initiatives.
Convenience
It should not be a surprise that technology has made life much easier, and because of this people already have an idea formed of what the purpose of these gadgets are in the first place. A few examples of the way that it has changed life is through communication methods, the expansion of the travel industry, your ability to easily learn new information or locate items and so on. Think to even smart-home systems, which are designed so that people can change the setting of something from another room with a remote control or can simply talk out loud for something to happen.
Quality expectations
Much of technology today is created to work very smoothly and efficiently; therefore, there is a higher expectation when it comes to quality. This refers to how well the product works without breaking down and needing repair, and if it’s too slow to load or work, consumers will not want to purchase the item. There are many processes that companies can undertake to ensure they deliver on the promises they make to people, most of which is rooted in the product creation and testing process. For example, Altium has announced CircuitStudio 1.5 is now available for electrical engineers to use, to ensure the connectors and components of the gadget are all properly working.
Good customer service
Another important way that consumerism has changed is in the customer service aspect. For starters, a company that does not have an online presence is not seen as a trustworthy or credible source, and this is a result of how many people use the world-wide-web on a daily basis. More so, customers expect efficient and quick responses on any comments that they have about a particular product. If it is easy to do business with your company, you are on the right track.
At the end of the day, the more technology continues to advance, the more people’s expectations for it will continue to change. For instance, if there were no such thing as a quick internet connection where you can load up pages in less than a second, no one would get annoyed when something takes much longer to show up. There is no sign of innovation coming to a halt at any point, and thus neither is the fact that people will use gadgets and gizmos as part of their everyday routines and will continue to be heavily influenced by them.
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Founder Dinis Guarda
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