Why VoIP is The Future of Business Communication

By
IntelligentHQ
Why VoIP is The Future of Business Communication

If your company is yet to implement VoIP for its telecoms system, there are good reasons why it should consider soon doing so. One of the biggest reasons is that, quite simply, the business could get left behind as its competitors further the VoIP trend.

According to figures shared by WhaTech, the VoIP services market is projected to reach $194 billion by 2022 – but what will be the main factors powering this growth? Here are some examples…

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VoIP can help safeguard your firm’s future

VoIP means “voice over IP” and can be succinctly defined as technology for making phone calls online. However, unlike calls made through traditional telephony measures, VoIP services tend to come with other benefits for boosting your company’s efficiency.

Large companies were once small businesses that improved with VoIP telephones. Whether you are a Canada-based company or Europe based business, you can still reach out internationally. Having to communicate effortlessly despite the geographic location has made a great impact in the overall performance of the company. From customer service to business meetings, VoIP systems have made the workflow faster and more convenient. These benefits are helping to make VoIP more future-proof than services based on standard telephony.

Prices are falling while features rise in number

The website of the UK’s Federation of Small Businesses reports that, in a survey of more than 350 businesses, 57% said they were researching VoIP. About 31% of the firms were using landlines, while 13% relied on mobile phones – but VoIP can effectively mesh on-site and off-site communications.

Respondents in the survey were particularly encouraged by lower prices for VoIP services that would add to the number of telecoms features at their disposal. With VoIP, it is possible for workers to leave the office but still make corporate calls in the same way.

The rise of the “phablet”

There was once a time when the idea of doing much serious work on a phone would have been considered laughable. However, the 2010s have seen the introduction and rise of “phablets”, where large displays are integrated into phone casings that near, but don’t quite reach, tablet size.

As a result, smartphones now often practically feel like portable computers. VoIP software can be integrated with mobile software to ensure smooth exchanges between mobiles and the office.

Unlike calls made through traditional telephony measures, VoIP services tend to come with other benefits for boosting your company’s efficiency

A generational shift

It is human nature for us to sometimes push back at the prospect of change. This explains why the elderly are still more comfortable with making voice calls over analogue telephone lines rather than the internet due to their relative unfamiliarity with this approach.

However, as more and more young people enter the workforce and bring sophisticated technical knowhow with them, we can anticipate this easing the uptake of VoIP services in the office.

Your current phone system might be approaching “end of life”

Is your business still using an ISDN telecoms system? This might not bode overly well for the future. In the UK, telecoms company BT has announced that it will switch off ISDN by 2025.

While that still gives you a fair few years in which to make a switchover to VoIP, planning now could save you a lot of anguish later. Choosing a hosted VoIP phone service from Planet Numbers now could save up to 90% on an organisation’s monthly phone bill.

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